Privacy Policy

Qualow (“we,” “us,” or “our”) is a B2B SaaS lead generation platform that helps automation freelancers discover and connect with potential clients. Qualow is operated out of Edmonton, Alberta, Canada.

For the purposes of the EU General Data Protection Regulation (GDPR), Qualow acts as the data controller for personal data collected through its platform and website.

This Privacy Policy applies globally to all users of Qualow’s website, platform, tools, and related services, regardless of where you are located. It covers all personal data we collect, process, store, and share in connection with our services.

This policy does not apply to third-party websites or services linked from our platform. We encourage you to review the privacy policies of any third party you interact with.

We collect the following categories of personal data:

Directly from you — when you create an account, update your profile, submit a support request, or communicate with us.

Automatically — through cookies, server logs, and similar technologies when you use our platform or visit our website.

From public sources — we aggregate publicly available business information from job boards and public directories to generate lead data for our users.

From third parties — we may receive data from analytics providers, payment processors, or authentication services you use to access Qualow.

We use collected data to provide and operate the Qualow platform, including surfacing relevant leads to our users. We also use data to process transactions and manage billing, communicate with you about your account, service updates, and support requests, improve and optimize our platform’s features and performance, detect, prevent, and address fraud, abuse, or security issues, and comply with applicable legal obligations.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal effects concerning you.

Where applicable (such as under the GDPR), we rely on the following legal bases:

Contract performance — processing necessary to deliver the services you’ve signed up for.

Legitimate interests — processing necessary for our legitimate business interests (such as improving our platform, preventing fraud, and conducting analytics), provided those interests are not overridden by your rights.

Consent — where you have given explicit consent (for example, to receive marketing communications). You may withdraw consent at any time.

Legal obligation — processing necessary to comply with laws applicable to us.

Service providers — third-party vendors who help us operate the platform (hosting, payment processing, analytics, email delivery). These providers are contractually obligated to protect your data and only process it on our behalf.

Legal & regulatory authorities — when required by law, subpoena, court order, or to protect our legal rights.

Business transfers — if Qualow is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

We do not share your personal data with advertisers or sell it to data brokers.

Qualow is based in Canada. Your data may be processed and stored in Canada and other jurisdictions where our service providers operate. When we transfer data outside of your home jurisdiction, we take steps to ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for transfers from the EU/EEA, compliance with PIPEDA for Canadian users, and reliance on adequacy decisions or equivalent protections where applicable.

Account data is retained for the duration of your account and for a reasonable period afterward (up to 12 months) to handle any follow-up matters.

Billing data is retained as required by tax and financial reporting laws, typically up to 7 years.

Usage and technical data is retained in an anonymized or aggregated form for analytics purposes, and identifiable records are deleted within 24 months of collection.

You may request deletion of your data at any time.

For all users

You may request access to the personal data we hold about you, correction of inaccurate or incomplete data, deletion of your personal data (subject to legal retention requirements), and a copy of your data in a portable format.

Additional rights under the GDPR (EU/EEA/UK users)

You may object to or restrict processing of your data, withdraw consent at any time where consent is the legal basis, and lodge a complaint with your local data protection authority.

Additional rights under CCPA/CPRA (California residents)

You have the right to know what personal information is collected and how it is used, request deletion of your personal information, opt out of the sale or sharing of personal information (Qualow does not sell your data), and not be discriminated against for exercising your privacy rights.

Additional rights under PIPEDA (Canadian users)

You may access your personal information held by us, challenge the accuracy and completeness of your information and have it amended, and withdraw consent to the collection, use, or disclosure of your information.

Essential cookies — required for core platform functionality such as authentication and session management.

Analytics cookies — help us understand how users interact with our platform so we can improve it.

We do not use advertising or marketing cookies. You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure password hashing, access controls limiting data access to authorized personnel, and regular review of our security practices.

No system is 100% secure. If you believe your account has been compromised, contact us immediately at founderqualow@gmail.com.

Qualow is a B2B platform designed for business professionals. We do not knowingly collect personal data from individuals under the age of 16. If we learn that we have collected data from a child, we will delete it promptly. If you believe a child has provided us with personal data, please contact us.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website with a revised “Last Updated” date, and, where appropriate, by sending you an email or in-app notification. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out:

For EU/EEA residents: If you are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.